Privacy Policy — Your Data, Protected at 077pub

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 077pub ("we," "us," "our," or the "Company") collects, uses, stores, protects, and discloses personal information from users ("you," "your," or "User") of the 077pub website, mobile applications, and related services (collectively, the "Platform" or "Services").

By creating an account, accessing the Platform, or using any of our Services, you acknowledge that you have read and understood this Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Policy, you must immediately discontinue use of the Platform.

This Policy applies to all personal information collected through the Platform, including information collected during account registration, deposit and withdrawal transactions, gameplay, customer support interactions, and marketing communications. It also covers information collected through cookies and similar tracking technologies.

2. Information We Collect

077pub collects various types of personal information to provide, maintain, protect, and improve our Services. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for an account or use our Services, you provide us with personal information including:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, or national ID card number);
• Contact Information: Email address, mobile phone number, residential address, postal code;
• Account Credentials: Username, password, security questions and answers;
• Financial Information: Bank account details, e-wallet account information (GCash, Maya), cryptocurrency wallet addresses, payment card details, transaction history;
• Verification Documents: Copies of government-issued identification, proof of address documents (utility bills, bank statements), selfies or photographs for identity verification;
• Communication Content: Messages you send to customer support, feedback forms, survey responses, chat transcripts.

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information;
• Usage Data: Games played, bets placed, win/loss records, session duration, pages viewed, features used, clickstream data;
• Location Information: IP address, approximate geographic location based on IP address, GPS coordinates (if you enable location services);
• Log Information: Access times, error logs, system activity, hardware settings;
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and similar technologies (see Section 4 for details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmations, payment method verification, fraud detection signals from GCash, Maya, banks, and cryptocurrency networks;
• Identity Verification Services: Age verification, identity authentication, fraud screening results from specialized verification providers;
• Marketing Partners: Referral sources, advertising campaign performance data, affiliate tracking information;
• Public Databases: Publicly available information used for compliance and fraud prevention purposes;
• Social Media Platforms: Profile information if you choose to link your social media accounts to 077pub.

3. How We Use Your Information

077pub uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your account;
• Processing deposits, withdrawals, and other financial transactions;
• Facilitating gameplay and delivering gaming services;
• Managing bonuses, promotions, and loyalty rewards;
• Providing customer support and responding to inquiries;
• Communicating important account information, policy changes, and service updates.

3.2 Legal Compliance and Security

• Verifying your identity, age, and eligibility to use our Services in compliance with Philippine gaming regulations and PAGCOR requirements;
• Preventing fraud, money laundering, and other illegal activities;
• Detecting and preventing unauthorized account access;
• Conducting risk assessments and security monitoring;
• Complying with legal obligations, court orders, and regulatory requests;
• Enforcing our Terms and Conditions and other policies;
• Maintaining records for audit and regulatory reporting purposes.

3.3 Service Improvement and Personalization

• Analyzing usage patterns to improve Platform functionality and user experience;
• Conducting research and analytics to understand user preferences;
• Personalizing game recommendations and content based on your interests;
• Testing new features and optimizing Platform performance;
• Troubleshooting technical issues and providing technical support.

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and marketing communications (with your consent where required);
• Informing you about new games, features, and services;
• Conducting surveys and gathering feedback;
• Managing affiliate and referral programs;
• Displaying personalized advertisements on and off the Platform.

3.5 Responsible Gaming

• Monitoring gameplay patterns to identify potential problem gambling behavior;
• Implementing deposit limits, loss limits, and other responsible gaming tools;
• Processing self-exclusion requests and cooling-off periods;
• Providing access to responsible gaming resources and support organizations.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the Platform. Cookies help us recognize your device, remember your preferences, enhance security, and improve your overall experience.

4.2 Types of Cookies We Use

077pub uses the following categories of cookies:

• Essential Cookies: Required for basic Platform functionality, including account login, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how visitors interact with the Platform, identify technical issues, and improve performance.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements and measure marketing campaign effectiveness.

4.3 Managing Cookies

Most web browsers allow you to manage cookie preferences through browser settings. You can typically choose to block or delete cookies, though this may limit certain Platform features. Note that essential cookies cannot be disabled as they are necessary for core functionality.

For more information about managing cookies, visit your browser's help resources or contact our customer support team.

5. How We Share Your Information

077pub does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for legitimate business purposes:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, Maya, banks, cryptocurrency networks, and other payment service providers that process your transactions;
• Identity Verification Services: Providers that verify your age, identity, and address to ensure regulatory compliance;
• Game Providers: Third-party game developers and software providers that power our casino games, slots, and sports betting services;
• Cloud Service Providers: Companies that host our infrastructure and store data securely;
• Customer Support Platforms: Services that help us manage customer inquiries and provide support;
• Marketing and Analytics Partners: Platforms that help us analyze usage data, measure marketing effectiveness, and deliver targeted advertisements;
• Fraud Prevention Services: Specialized providers that help detect and prevent fraudulent activity, money laundering, and security threats.

All service providers are contractually obligated to protect your information and use it only for the purposes specified by 077pub.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory requests;
• Cooperate with PAGCOR and other gaming regulatory authorities;
• Enforce our Terms and Conditions or other policies;
• Protect the rights, property, or safety of 077pub, our users, or the public;
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities.

5.3 Business Transfers

If 077pub is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your information.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, analytics, or other purposes. This data cannot be used to identify you individually.

6. Data Security Measures

077pub implements comprehensive security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our security practices include:

6.1 Technical Security Controls

• Encryption: All sensitive data, including payment information and passwords, is encrypted using industry-standard SSL/TLS protocols during transmission and AES-256 encryption at rest;
• Secure Authentication: Multi-factor authentication (MFA) options, strong password requirements, and session timeout mechanisms;
• Firewall Protection: Advanced firewalls and intrusion detection systems monitor and block unauthorized access attempts;
• Regular Security Audits: Independent security audits, vulnerability assessments, and penetration testing conducted by qualified third parties;
• Data Segmentation: Sensitive information is stored in isolated, access-controlled environments with role-based permissions.

6.2 Organizational Security Practices

• Employee Training: Regular security awareness training for all staff members who handle personal information;
• Access Controls: Strict limits on who can access personal information based on job responsibilities and business needs;
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements and are bound by data protection obligations;
• Incident Response Plan: Documented procedures for detecting, responding to, and recovering from security incidents.

6.3 Limitations of Security

While we employ robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You play an important role in protecting your account by maintaining the confidentiality of your password, using strong passwords, enabling two-factor authentication, and logging out after each session.

7. Data Retention

077pub retains your personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all personal information necessary to provide Services, including identity information, transaction history, and gameplay records.

7.2 Closed Account Data

If you close your account, we may retain certain information for legitimate business purposes and legal compliance, including:

• Regulatory Requirements: Philippine gaming regulations and anti-money laundering laws require us to retain transaction records, identity verification documents, and gameplay history for minimum periods (typically 5-10 years);
• Fraud Prevention: Information may be retained to prevent fraud, detect suspicious patterns, and protect against reopening closed accounts;
• Legal Claims: Data related to disputes, investigations, or legal proceedings is retained until such matters are fully resolved;
• Financial Reconciliation: Financial records are maintained to resolve payment disputes and complete accounting obligations.

7.3 Deletion and Anonymization

Once retention obligations expire, we securely delete or anonymize your personal information so it can no longer be associated with you individually. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8. International Data Transfers

077pub primarily operates within the Philippines and stores data on servers located within Philippine jurisdiction. However, some of our service providers and business partners may process your information in other countries.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Policy and applicable Philippine data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using the Platform, you consent to the transfer of your information to countries outside the Philippines where data protection laws may differ from Philippine standards.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format.

9.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

9.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information in certain circumstances, including when:

• The information is no longer necessary for the purposes for which it was collected;
• You withdraw consent (where consent was the legal basis for processing);
• The information was processed unlawfully;
• Legal obligations require deletion.

However, we may retain certain information when required by law or for legitimate business purposes as described in Section 7.

9.4 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications through your account settings or by following the unsubscribe link in our emails.

9.5 Right to Restriction of Processing

You may request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

9.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

9.7 Right to Withdraw Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within 30 days and may require identity verification before processing certain requests.

10. Children's Privacy

The 077pub Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

If you believe a minor has provided personal information to 077pub, please contact us immediately at the email address provided in Section 12.

11. Changes to This Privacy Policy

077pub reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. Material changes will be communicated to you via email or prominent notice on the Platform at least 30 days before taking effect.

Continued use of the Platform following notice of changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

The "Effective Date" and "Last Updated" dates at the top of this Policy indicate when it was last revised.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us:

• Data Protection Officer Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the Platform
• Response Time: We aim to respond to privacy inquiries within 48 hours

You also have the right to lodge a complaint with the Philippine National Privacy Commission if you believe your data protection rights have been violated.